Frequently Asked Questions (FAQ)
Some answers to some of our most frequently asked questions. If you still can’t find the answer you’re looking, please contact us and speack to one of our friendly team members.
Most people gradually lose their hearing over the course of time. On average, people experience hearing difficulties for 5-7 years before seeking help. So it may have been some time since a person has heard certain sounds, such as birds chirping, road noises, or the hum of a fan. Once someone purchases a hearing aid, an adjustment period is needed to become comfortable hearing all of these wonderful sounds again. Most people wear new hearing aids for a couple of hours each day, and then gradually increase the amount of time they are worn, rather than wearing them all day immediately.
Along with other peoples’ voices and environmental sounds, hearing aids amplify one’s own voice. Therefore, one’s own voice may sound different. This difference is also part of the adjustment period.
Most people with hearing loss have a permanent type of loss that affects their nerve endings. Hearing aids cannot correct this permanent damage—they cannot restore a person’s hearing to normal in the same way that eyeglasses restore sight. Instead, hearing aids simply provide assistance to help one hear sounds better. They are one component of the listening process. Hearing aids should be used in combination with effective listening strategies and other assistive listening devices as needed.
Hearing aids are designed to amplify sounds and frequencies in the spectrum of hearing, thereby making overall sounds easier to hear. For most people, this increase in volume also increases the ability to understand speech. However, for some people, the clarity in their ears may be compromised. Even if a sound is loud enough, the sound is not necessarily clear and therefore not easily understood or perceived.
Hearing loss poses difficulties for the hard of hearing person as well as their normally hearing friends and family members. Once a person is getting help from hearing aids, he or she should ask for help from communication partners. Ask people to speak from the same room, get one’s attention before speaking, and eliminate distracting noise (i.e. TV, water running in the sink, radio). The more help they give, the less frustration one will experience.
Hearing aids should be kept dry and protected from excessive temperatures. The leading causes of hearing aid repairs are earwax, which gets caught in the hearing aid, and moisture from humidity or perspiration. Many problems can be avoided if simple care and maintenance instructions are followed.
When caring for your aid, it is recommended that you handle it over a soft surface to minimize the risk of damage by dropping it. Wipe your earmold or hearing aid with a dry tissue or cloth after each wearing. Do NOT use alcohol, water, or other solutions to clean the aid. Check the sound opening of the aid daily to make sure it is clear of wax
For supply, warranty and aftercare, click here to download our pdf.